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- Pet Friendly
- Self Catering
- Credit Card
- Free Parking
- Golf Course Nearby
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Terms and Conditions of your booking
If for any reason you will not be able to stay with us, please contact us as soon as possible. You can do so by emailing us (bookings@HolystoneHouse.co.uk), or telephoning us on 01262 424857 and quote booking reference
If you require anything else during your stay, please do not hesitate to contact us.
Terms and conditions of your booking
Access:This three-storey house is about 100 years old, so the stairs make it unsuitable for people with limited mobility. There are no lifts or elevators to the upper floors. There is one step at the entrance, up to the front door. No lavatory facilities are available on the ground floor.
Payment:We accept most major debit and credit cards, cash or cheque. Cheques must be received at least six weeks prior to the arrival date. We take a deposit on booking, equivalent to the 25% of the total cost of the holiday.
Cancellation Policy:By making your booking, our agreement is a legal contract and you agree to our terms and conditions. Should your travel arrangements change you should inform us as soon as practicable to allow us to re-allocate the room(s). If the booking is cancelled more than 6 weeks before the expected arrival date, your deposit will be refunded in full. Non-availability of Accommodation:We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to find you alternative accommodation;if we were unable to find suitable accommodation our liability would not extend beyond this point. Damages and Breakages:Please take care when staying with us. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant. Liability:We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. Animals:Well-behaved pets are welcome in this house. Booking in and out:Check in is from 1500 (3pm) until 1900 (7pm). Booking out is by 10am. Parking:On-street is available outside the house, and we will give you a free parking permit for the duration of your stay.
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